covid-19 latest information
This information is in line with the Scottish Government's guidance.
More information on the Scottish Government's latest guidance...
We have adjusted to new ways of doing things so that our care is more visible than ever at the hotel, while ensuring you have the time and space to be at your happiest. Helping you find these moments is, and always will be, at the heart of what we do.
When staying or dining with us, we kindly ask you to adhere to the following:
- Please wear a mask when you are not sat at your table. Our team will also be wearing face coverings.
- When entering the building, please use the hand sanitiser provided.
- Your host will ask for the name and contact number from each person in your group for NHS Track and Trace. This will be securely held for 21 days. All team members have completed GDPR training.
- We would also like to highlight that we are carrying out regular 'touch surface cleaning' within the hotel and restaurant.
We're really proud to have been awarded the “We’re Good To Go” certification. This is the official UK mark that confirms we are successfully following the Government and industry COVID-19 guidelines for cleanliness and aid social distancing.
Updated 31st March 2022
flexible cancellation policy
It's fair to say: we're in unusual times. It's understandable if you are feeling concerned or anxious about making bookings in the future. We are here to take bookings and we want to reassure you that they can be made risk-free. If you feel like you need to escape for a short break to reconnect and indulge, you can make a booking and cancel if you need to; please just allow 48 hours' notice.
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Book here on our website for our best prices and flexible booking policy!
book with confidence
Our cancellation policy allows you to book now, and if you can't make it, you change your mind, or situations change beyond our control, you can cancel - please just allow 48 hours' notice. This means that you can cancel any accommodation booking without any costs at all. Please email any booking enquiries: enquiries@kirkwallhotel.com.
We genuinely appreciate your support. If you need to cancel your stay, we will also offer you the chance to reschedule. We'll be honest: the hospitality industry has been hit hard by this crisis, but with your support, we'll bounce back. Please consider rescheduling rather than cancelling.
Thank you :)
If you have any questions or concerns, please email us.